Infrastructure Development for the National Network for Oral Health Access (NNOHA)
AFL was contracted by NNOHA at their founding to help them build their infrastructure and develop a sustainable organization. Our work...
top of page
Our Work
PROJECT SPOTLIGHT
Delivering Culturally Appropriate Care:
Pilot Breakthrough Series Collaborative
AFL Enterprises, LLC has partnered with the National Network for Oral Health Access (NNOHA) to develop quality improvement strategies and programs since 2006. Developing the Health Center Dental Dashboard and leading national Quality Improvement Collaboratives aimed at improving preventive services, developing same day care delivery, and integrating diabetes care.
Recognizing the opportunity for improvement in patient engagement, AFL developed a 6-month pilot collaborative to identify best practices, community-based solutions, and tools to empower health center dental programs in implementing systems change and deliver culturally appropriate care to improve outcomes.
AFL is working with four Federally Qualified Health Centers (FQHCs) in Washington. This Breakthrough Series Collaborative is supporting health centers in developing innovative strategies to increase patient engagement. Health center Care Teams—comprised of leaders, clinicians, dental assistants, and office and support staff—are learning to provide culturally appropriate oral health care where all patients feel safe, respected, and affirmed. Culturally informed care practices including trauma-informed motivational interviewing, patient-centered care, clear communication, and quality metrics are designed to elicit real-time patient feedback for systems improvement.
​
The Collaborative centers around the Arcora Foundation curriculum, "Delivering Culturally Appropriate Care in The Dental Office," AFL is leading participating health centers through:
​
-
Completing all modules of the curriculum
-
Applying quality improvement tools in their daily practices to put the curriculum into action
-
Using quantitative and qualitative data to test metrics for measuring culturally appropriate care
​
Stronger patient engagement, better conversations, and strategies centered in the patients’ ethnic and socio-cultural background are empowering patients to trust their care team as partners for improved outcomes.
AFL has focused specifically on anti-racist methods and training to improve access and quality of care for the participating health centers' racially minoritized populations.
Publications and Products
Case Studies
Case Studies
Available for Download: AFL's Quality Improvement Starter Kit
Over decades of experience helping Federally Qualified Health Centers improve the quality of care they provide, we have accessed, implemented, tested, and assembled a number of resources that have proven useful for our clients. If your organization is interested in implementing Quality Improvement (QI) strategies, this Toolkit may be of particular interest to you. Please feel free to download it here.
​
If you don't know where to start or would like us to help you design a QI effort around your specific needs and budget, please contact us to get started.
Clients
Why AFL?
We bring substantial technical expertise to health care quality improvement projects, spanning both the hard and soft sciences. We are committed to implementing leading-edge strategies to advance systems that provide evidence-based quality services to build lasting foundations for transformative health care and health outcomes. When we improve health care outcomes, we improve lives. This is the passion that drives our work and why our clients come to us to solve their complex public health challenges.
FEATURED CLIENTS AND PARTNERSHIPS
bottom of page